Legal Terms

Terms of Service

These terms govern our software development services and establish the foundation for successful project partnerships with clear expectations and responsibilities.

Effective Date: August 31, 2025

By engaging DevAIZen for software development services, you agree to be bound by these terms and conditions.

Service Agreement & Scope

Software Development Services

Custom software development including web applications, mobile apps, and enterprise solutions
AI/ML development, data analytics platforms, and intelligent automation systems
Cloud infrastructure setup, DevOps implementation, and system architecture design
Quality assurance, testing, maintenance, and ongoing technical support services

Project Scope & Requirements

Detailed project specifications will be documented in separate Statement of Work (SOW) agreements
Any changes to project scope require written approval and may affect timeline and budget
Client is responsible for providing accurate requirements, assets, and timely feedback
DevAIZen reserves the right to recommend alternative solutions for better project outcomes

Service Standards

All development work follows industry best practices and coding standards
Regular progress updates and milestone deliveries as specified in project agreements
Comprehensive documentation, source code, and deployment guides provided
Post-deployment support period included as specified in individual service agreements

Client Responsibilities

Information & Access

Provide complete and accurate project requirements, specifications, and business objectives
Supply necessary assets including branding materials, content, APIs, and third-party credentials
Grant appropriate access to existing systems, databases, and development environments
Designate authorized representatives for project decision-making and approvals

Feedback & Communication

Respond to requests for feedback, clarification, and approvals within agreed timeframes
Participate in scheduled meetings, demos, and review sessions as outlined in project plan
Provide testing resources and user acceptance testing during development phases
Report bugs, issues, or concerns promptly to ensure timely resolution

Legal & Compliance

Ensure all provided content and requirements comply with applicable laws and regulations
Obtain necessary licenses for third-party software, APIs, and services used in the project
Maintain confidentiality of DevAIZen's proprietary methodologies and business information
Comply with security protocols and access controls for development environments

Payment Terms & Billing

Project Pricing

Fixed-price projects: Total cost specified in SOW with payment milestones tied to deliverables
Time & materials projects: Hourly rates specified with regular billing cycles (weekly/monthly)
Retainer agreements: Pre-paid hours or ongoing support with specified service levels
All prices quoted in USD unless otherwise specified in the service agreement

Payment Schedule

Initial payment (typically 25-50%) required before project commencement
Milestone payments due within 15 days of completed deliverable acceptance
Final payment due upon project completion and delivery of all assets
Late payments subject to 1.5% monthly service charge and potential project suspension

Additional Costs

Third-party software licenses, cloud hosting, and external services billed at cost
Scope changes and additional features quoted separately with client approval
Emergency support outside business hours subject to premium rates
Travel expenses for on-site work (if applicable) billed separately with receipts

Intellectual Property Rights

Client Ownership

Custom-developed source code and applications become client property upon final payment
Client retains ownership of all business data, content, and proprietary information
Branding, logos, and marketing materials provided by client remain client property
Domain names, hosting accounts, and third-party services remain under client control

DevAIZen Retention

DevAIZen retains rights to general methodologies, frameworks, and development processes
Pre-existing intellectual property and proprietary tools remain DevAIZen property
Right to use project experience and anonymized case studies for marketing purposes
Open-source components and third-party libraries governed by their respective licenses

Confidentiality

Both parties agree to maintain strict confidentiality of proprietary information
Non-disclosure agreements (NDAs) may be executed for sensitive projects
Source code and technical documentation kept confidential unless otherwise agreed
Client business information and data protected according to privacy policy

Project Timeline & Delivery

Timeline Management

Project timelines estimated based on defined scope and requirements at project start
Delivery dates are estimates and may be affected by scope changes or unforeseen circumstances
Client delays in providing feedback or approvals may extend project timeline accordingly
Force majeure events (natural disasters, pandemics, etc.) may necessitate timeline adjustments

Delivery Process

Regular milestone deliveries with client review and acceptance procedures
Final deliverables include source code, documentation, and deployment guides
Client acceptance required within 7 business days, after which deliverables deemed accepted
Post-delivery bug fixes included for 30 days at no additional cost (excludes scope changes)

Testing & Quality Assurance

Comprehensive testing performed in development and staging environments
Client responsible for user acceptance testing and feedback on staging deployments
Production deployment performed after successful client acceptance of staging version
Performance optimization and security testing included in standard development process

Warranties & Limitations

Service Warranties

DevAIZen warrants that services will be performed with professional skill and industry standards
Software deliverables will function substantially as specified in accepted requirements
Work will be free from material defects for 30 days following delivery
Security implementations will follow current industry best practices and standards

Limitation of Liability

DevAIZen's total liability limited to the amount paid for the specific project or service
No liability for indirect, consequential, or punitive damages under any circumstances
Client responsible for maintaining backups and implementing appropriate security measures
DevAIZen not liable for third-party service failures, data breaches, or external factors

Disclaimer

No warranty for uninterrupted or error-free operation of delivered software
Performance may vary based on hosting environment, network conditions, and usage patterns
Third-party integrations subject to external service availability and terms
Client responsible for compliance with applicable laws and regulations in their jurisdiction

Termination & Dispute Resolution

Project Termination

Either party may terminate project with 30 days written notice
Client responsible for payment of all completed work and approved expenses
DevAIZen will deliver all completed work and transfer project assets upon final payment
Termination for cause (breach of contract) may be immediate with appropriate notice

Dispute Resolution

Good faith negotiation required as first step in resolving any disputes
Mediation through neutral third party if direct negotiation unsuccessful
Binding arbitration through American Arbitration Association if mediation fails
Legal proceedings only for enforcement of arbitration awards or injunctive relief

Governing Law

These terms governed by laws of [State/Country] without regard to conflict of law principles
Any legal proceedings must be conducted in courts of [Jurisdiction]
Both parties consent to jurisdiction and venue in specified location
English language version of these terms controls in case of translation discrepancies

Important Notice

Contract Precedence: Individual project agreements (SOWs) take precedence over these general terms. These terms serve as the foundation for all projects unless specifically modified in writing.

Professional Advice: These terms are designed for software development services. For complex projects or specific legal requirements, we recommend reviewing terms with qualified legal counsel.

Updates: We may update these terms periodically. Existing projects remain governed by the terms in effect at project commencement unless all parties agree to updated terms.

Questions About Our Terms?

If you have questions about these terms or need clarification on any aspect of our service agreements, our team is here to help.

Contact Us

hello@devaizen.agency